FAQ
Frequently Asked Questions
When will my order ship?
Orders are typically processed within 1–3 business days. As soon as your order ships, you'll receive a confirmation email with tracking information so you can follow its journey.
How long does shipping take?
Standard U.S. shipping typically arrives within 3–5 business days after your order has been processed.
Do you offer free shipping?
Yes! We offer free U.S. shipping on orders.
Can I track my order?
Absolutely. Once your order ships, we'll send you a tracking number by email so you can follow your package every step of the way.
What if my order arrives damaged?
If your order arrives damaged or defective, please contact us within 7 days of delivery and include photos of both the item and its packaging. We'll work quickly to make it right.
Do you accept returns or exchanges?
We accept returns and exchanges on unworn items in their original condition within 30 days of delivery.
For hygiene reasons, we cannot accept returns or exchanges on any headwear that has been worn.
Please refer to our Return Policy for complete details.
How do your hats fit?
Our hats feature an adjustable fit designed to comfortably fit most head sizes. Product pages include additional fit details whenever applicable.
Is the leather strap genuine?
Yes. The Track features a genuine brown leather adjustable strap paired with an antique brass buckle, offering a premium finish and a wider range of adjustability for a comfortable fit.
Where are Pivot Ave products designed?
Every Pivot Ave product is thoughtfully designed with timeless style, quality craftsmanship, and everyday wear in mind. From the materials we choose to the smallest finishing details, every decision is made with intention.
Is The Track your first release?
Yes. The Track is the first chapter of Pivot Ave and the foundation of our brand. As we grow, we'll continue releasing thoughtfully designed products that reflect our commitment to quality, craftsmanship, and intentional design.
Will sold-out styles be restocked?
Some Pivot Ave products are released in limited quantities and may not be restocked. Join our email and SMS community to be the first to hear about future releases, restocks, and exclusive drops.
How can I stay updated on new releases?
Join our email and SMS community for early access to new collections, exclusive offers, and launch announcements.
What does Pivot Ave mean?
Pivot Ave represents growth, resilience, and the courage to embrace change.
We believe every meaningful journey begins with a decision—a pivot toward something greater.
Purpose in Every Pivot is more than our tagline. It's the philosophy behind everything we create.
How can I contact customer support?
We're here to help.
You can reach us through our Contact Us page or email us anytime at pivotaveinfo@gmail.com. We'll get back to you as soon as possible.
Still have a question?
We're always happy to help. If you can't find the answer you're looking for, reach out through our Contact Us page or send us an email. We'll get back to you as soon as possible.
